Customer emails and status links

Give customers a way to check back.

A private status link gives each customer a place to see what happens next. Add a confirmation email on Starter or Pro so the link is easier to find after they close the page.

Works with: All workflows have private status pages; email content and lifecycle rules vary.

Create your formCompare email features by plan

Example · Standard confirmation and its destination

From Unwaited · To Alex

You’re #12 on Sundial

Thanks for joining. Use your private link to check your place or leave the list.

Check your place
Customer’s private link
Signup received

You’re #12 on the list

Check your status, or leave if your plans change.

Private status page · No customer login

Sample customer email. New confirmations require Starter or Pro and must be enabled. The on-screen private link is available on every plan.

How to use it

Plan availability: On-screen private links: all plans. New customer confirmation emails: Starter and Pro. No SMS or bulk email campaigns.

  1. Show the link after submission

    Every plan can return a private status link on a fresh signup. For a Standard list, it shows the customer’s number and lets them leave. Customers should save it.

  2. Choose confirmation emails

    Starter and Pro can enable new customer confirmations. The content follows the workflow: Standard signup, Queue ticket, Booking, or Preorder. Held Standard entries wait until release.

  3. Separate follow-up from confirmation

    For an available Standard entry, the owner can send a one-person ‘your turn’ email from Entries. Operational workflows have their own lifecycle messages. Existing queued messages and required Booking cancellation or reschedule notices remain deliverable after downgrade.

Before you set it up

Are initial confirmations the same as essential notices?

No. Paid-plan eligibility controls new customer confirmations. Existing Preorder decisions and essential messages retain the order’s saved email entitlement, and required Booking cancellation or reschedule notices survive downgrade.

Do owners get signup emails too?

Owner notifications are separate from customer confirmations. Available Standard signups can trigger an owner email; held Standard signups wait for release.

Does the private link need a login?

No. Anyone with the link can access its customer status page and available actions, so customers should keep it private. Other customers’ details are never displayed there.

Related features

Choose the page that fits your work.

Free includes 300 signups per account each month. Choose a signup list, live queue, booking page, or preorder batch.

Create your form